Thursday, December 20, 2012

“I waste so much time due to poor human interactions”

This is often what I hear staff say. Have you noticed how much time you waste following up people who say they are going to do something and then they don’t. If you are not achieving the results you want, consider how much is due to ineffective human interaction. As a leadership coach I focus on human interactions, Alan Sieler (2005) argues that ‘Humans are conversational beings that get things done and create the future through conversations’. Various learning and development areas for organisational improvement include:. Technical (job specific skills specific to each particular profession/industry), Strategy, Structure, Process (how we do things – by what means, structures that support services to be delivered, through some skills based workshops e.g. performance management process, risk management etc.) and Human Interaction (relationships and conversations).  

A key lever for organisational transformation is Human Interaction. Anne Courtney and I design and develop leadership programs that centre on this core business process. How we relate and talk to each other has a huge impact on how well we get work done in our organisation and ultimately how we meet organisational objectives. Focusing on ourselves as human beings, on our particular roles as leaders and also how we relate and have effective conversations with each other enables people to take action together to achieve results. “Human Interaction” within an organisation explores:

  • our ‘way of being’ as leaders;
  • having authentic and effective relationships in the workplace;
  • having productive conversations to get work done;
  • using a coaching approach to develop a learning culture;
  • dealing confidently and skillfully with conflict; and
  • the unique role and responsibilities of leadership

How often have you heard people say “I am waiting on ‘A’ to deliver ‘X’”, talking is good; taking action together is better.  What really matters and defines us, is doing what we said we would do and achieving results. If you are not achieving the results you want, consider how much is due to ineffective human interaction. For further conversations on human interaction contact

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